PawTrace – Support

Key Features

300+ dog breeds

Care guides

Breed comparison tool

Photo galleries

Available on both iOS and Android. Download for free and start using today.

How do I restore my purchase?
Open the app, go to Settings, and tap "Restore Purchases".
The app is crashing. What should I do?
Try force-closing and restarting the app. Make sure you have the latest version installed. If the issue persists, reinstall the app.
How do I cancel a subscription?
Go to your device Settings → Apple ID → Subscriptions (iOS) or Google Play → Subscriptions (Android), then select the app and cancel.
Can I use the app offline?
Many features work offline. Some features that require an internet connection will show a notification.
What languages are supported?
This app supports 17 languages: English, Japanese, Chinese (Simplified & Traditional), Korean, Spanish, Portuguese, French, German, Italian, Russian, Arabic, Thai, Indonesian, Turkish, Dutch, and Vietnamese.
I have feedback or a feature request.
We'd love to hear from you! Send us an email at the address below.

Have a question, found a bug, or want to give feedback? We typically respond within 1–2 business days.

We take your privacy seriously. We do not sell personal information to third parties. Read our Privacy Policy